Team Call Analytics
Data shown for all time unless filters are applied.Active Telecallers
32
Call analysed
690/894
Average call duration
0h 2m
No of fatal calls
1
AVG Success Rate
34.9%
Disposition Mix
Share of outcomesCustomer promise to pay the same day
12.3% 85 callsPaid
8.7% 60 callsCustomer promise to pay next day
8.4% 58 callsCall Scoring
Average across analyzed calls
34.9
Avg score
Repayment Intent
Aggregated across telecallers
Low
71.2%
Dominant intent
Low intent
71.2% of calls
High intent
14.3%
79 calls
Medium intent
14.5%
80 calls
Low intent
71.2%
394 calls
Based on 553 completed calls.
Coach agents to overcome objections and secure concrete promises with follow-up plans.
Disposition Sentiment
Positive vs Negative vs Other
Other
35.7%
Positive
34.9%
Negative
29.4%
Other
35.7%
Dead Air Impact
Team-wide talk vs silence9.9%of call time is dead air. Talk rate sits at 90.1%.
Total Money Spent On Calls
₹3782.86Money Lost to Dead Air
₹374.41AI Insights (Team)
All timeNeeds attention
- Sinchana T A needs coaching — success rate is 49.2% across 63 calls.
Quick nudges
- Reduce long pauses by following the call script more closely.
- Encourage quicker responses during verification steps.
- Provide refresher training for agents with consistent silence patterns.
What went well
- Top performer Gayatri secured a 100.0% success rate with an average score of 87.5.
- Customer connection improved with multiple agents crossing 80% success rate.
Top Tele callers
Performance overview| Tele caller name | Total calls | Positive disposition | Negative disposition | Others disposition | Average score | Success rate | Rank | Performance |
|---|---|---|---|---|---|---|---|---|
| Manvi | 1 | 1 | 0 | 0 | 95.0 | 100.0% | 1 | Top Performer |
| Uma | 1 | 1 | 0 | 0 | 88.0 | 100.0% | 2 | Top Performer |
| Neha | 2 | 2 | 0 | 0 | 87.8 | 100.0% | 3 | Top Performer |
| Gayatri | 2 | 2 | 0 | 0 | 87.5 | 100.0% | 4 | Top Performer |
| Yaswanth | 1 | 1 | 0 | 0 | 87.0 | 100.0% | 5 | Top Performer |