Team Call Analytics
Data shown for all time unless filters are applied.Active Telecallers
22
Call analysed
118/118
Average call duration
0h 0m
No of fatal calls
1
AVG Success Rate
28.0%
Disposition Mix
Share of outcomesCustomer promise to pay the same day
16.9% 20 callsCustomer promise to pay next day
3.4% 4 callsFuture promise - payment in more than 2 days
7.6% 9 callsCall Scoring
Average across analyzed calls
23.6
Avg score
Repayment Intent
Aggregated across telecallers
Low
83.9%
Dominant intent
Low intent
83.9% of calls
High intent
5.9%
7 calls
Medium intent
10.2%
12 calls
Low intent
83.9%
99 calls
Based on 118 completed calls.
Coach agents to overcome objections and secure concrete promises with follow-up plans.
Disposition Sentiment
Positive vs Negative vs Other
Negative
63.6%
Positive
28.0%
Negative
63.6%
Other
8.5%
Dead Air Impact
Team-wide talk vs silence18.43%of call time is dead air. Talk rate sits at 81.57%.
Total Money Spent On Calls
₹200.86Money Lost to Dead Air
₹37.02AI Insights (Team)
All timeNeeds attention
- Shaista shaikh needs coaching — success rate is 37.5% across 8 calls.
Quick nudges
- Reduce long pauses by following the call script more closely.
- Encourage quicker responses during verification steps.
- Provide refresher training for agents with consistent silence patterns.
What went well
- Top performer test_agent secured a 100.0% success rate with an average score of 58.0.
- Customer connection improved with multiple agents crossing 80% success rate.
Top Tele callers
Performance overview| Tele caller name | Total calls | Positive disposition | Negative disposition | Others disposition | Average score | Success rate | Rank | Performance |
|---|---|---|---|---|---|---|---|---|
| AG189 | 1 | 1 | 0 | 0 | 97.0 | 100.0% | 1 | Top Performer |
| Yaswanth | 2 | 2 | 0 | 0 | 92.5 | 100.0% | 2 | Top Performer |
| Gayatri | 2 | 2 | 0 | 0 | 87.5 | 100.0% | 3 | Top Performer |
| Pravesh | 6 | 6 | 0 | 0 | 86.3 | 100.0% | 4 | Top Performer |
| test_agent | 3 | 3 | 0 | 0 | 58.0 | 100.0% | 5 | Top Performer |