Team Call Analytics
Data shown for all time unless filters are applied.Active Telecallers
29
Call analysed
493/901
Average call duration
0h 2m
No of fatal calls
8
AVG Success Rate
35.3%
Disposition Mix
Share of outcomesCustomer promise to pay the same day
15.2% 75 callsPaid
7.1% 35 callsCustomer promise to pay next day
7.1% 35 callsCall Scoring
Average across analyzed calls
37.9
Avg score
Repayment Intent
Aggregated across telecallers
Low
76.1%
Dominant intent
Low intent
76.1% of calls
High intent
12.4%
61 calls
Medium intent
11.6%
57 calls
Low intent
76.1%
375 calls
Based on 493 completed calls.
Coach agents to overcome objections and secure concrete promises with follow-up plans.
Disposition Sentiment
Positive vs Negative vs Other
Other
39.8%
Positive
35.3%
Negative
24.9%
Other
39.8%
Dead Air Impact
Team-wide talk vs silence3.92%of call time is dead air. Talk rate sits at 96.08%.
Total Money Spent On Calls
₹2872.47Money Lost to Dead Air
₹112.56AI Insights (Team)
All timeNeeds attention
- Sinchana T A needs coaching — success rate is 48.3% across 60 calls.
Quick nudges
- Reduce long pauses by following the call script more closely.
- Encourage quicker responses during verification steps.
- Provide refresher training for agents with consistent silence patterns.
What went well
- Top performer test_agent secured a 100.0% success rate with an average score of 58.0.
- Customer connection improved with multiple agents crossing 80% success rate.
Top Tele callers
Performance overview| Tele caller name | Total calls | Positive disposition | Negative disposition | Others disposition | Average score | Success rate | Rank | Performance |
|---|---|---|---|---|---|---|---|---|
| AG189 | 1 | 1 | 0 | 0 | 97.0 | 100.0% | 1 | Top Performer |
| Yaswanth | 2 | 2 | 0 | 0 | 92.5 | 100.0% | 2 | Top Performer |
| Gayatri | 2 | 2 | 0 | 0 | 87.5 | 100.0% | 3 | Top Performer |
| Pravesh | 6 | 6 | 0 | 0 | 86.3 | 100.0% | 4 | Top Performer |
| test_agent | 3 | 3 | 0 | 0 | 58.0 | 100.0% | 5 | Top Performer |