Team Call Analytics
Data shown for the last 7 days unless filters are applied.Active Telecallers
13
Call analysed
94/94
Average call duration
0h 0m
No of fatal calls
0
AVG Success Rate
11.0%
Disposition Mix
Share of outcomesCustomer promise to pay the same day
6.6% 6 callsCustomer promise to pay next day
2.2% 2 callsFuture promise - payment in more than 2 days
2.2% 2 callsCall Scoring
Average across analyzed calls
12.7
Avg score
Repayment Intent
Aggregated across telecallers
Low
96.7%
Dominant intent
Low intent
96.7% of calls
High intent
3.3%
3 calls
Low intent
96.7%
88 calls
Based on 91 completed calls.
Coach agents to overcome objections and secure concrete promises with follow-up plans.
Disposition Sentiment
Positive vs Negative vs Other
Negative
79.1%
Positive
11.0%
Negative
79.1%
Other
9.9%
Dead Air Impact
Team-wide talk vs silence22.64%of call time is dead air. Talk rate sits at 77.36%.
Total Money Spent On Calls
₹88.46Money Lost to Dead Air
₹20.17AI Insights (Team)
Last 7 daysNeeds attention
- Shaista shaikh needs coaching — success rate is 37.5% across 8 calls.
- Dead air remains high. Reinforce pause-handling steps and break scripts into tighter prompts.
Quick nudges
- Reduce long pauses by following the call script more closely.
- Encourage quicker responses during verification steps.
- Provide refresher training for agents with consistent silence patterns.
What went well
- Top performer test_agent secured a 100.0% success rate with an average score of 58.0.
- Customer connection improved with multiple agents crossing 80% success rate.
Top Tele callers
Performance overview| Tele caller name | Total calls | Positive disposition | Negative disposition | Others disposition | Average score | Success rate | Rank | Performance |
|---|---|---|---|---|---|---|---|---|
| test_agent | 3 | 3 | 0 | 0 | 58.0 | 100.0% | 1 | Top Performer |
| Shaista shaikh | 8 | 3 | 4 | 1 | 22.0 | 37.5% | 2 | Need Attention |
| Farheen | 8 | 2 | 3 | 3 | 21.4 | 25.0% | 3 | Need Attention |
| Chandani Girap | 4 | 1 | 3 | 0 | 18.2 | 25.0% | 4 | Need Attention |
| Nushrat Chaudhary | 4 | 1 | 3 | 0 | 13.2 | 25.0% | 5 | Need Attention |