Team Call Analytics
Data shown for the last 7 days unless filters are applied.Active Telecallers
1
▼
-90.0%
Call analysed
92/99
▼
-93.5%
Average call duration
0h 0m
▼
-100.0%
No of fatal calls
0
▼
-100.0%
AVG Success Rate
0.0%
▼
-100.0%
Disposition Mix
Share of outcomesUnknown
100.0% 6 callsCall Scoring
Average across analyzed calls
0.0
Avg score
Not enough scored calls to compute section averages.
Repayment Intent
Aggregated across telecallersRepayment insights require at least one completed call.
Disposition Sentiment
Positive vs Negative vs OtherNo dispositions captured for this period.
Dead Air Impact
Team-wide talk vs silence25.97%of call time is dead air. Talk rate sits at 74.03%.
Total Money Spent On Calls
₹0.0 -100.0%Money Lost to Dead Air
₹0.0 -100.0%AI Insights (Team)
Last 7 daysNeeds attention
- Rashmi Girap needs coaching — success rate is 40.0% across 10 calls.
- Dead air remains high. Reinforce pause-handling steps and break scripts into tighter prompts.
Quick nudges
- Reduce long pauses by following the call script more closely.
- Encourage quicker responses during verification steps.
- Provide refresher training for agents with consistent silence patterns.
What went well
- Top performer Harshit Shetty secured a 100.0% success rate with an average score of 59.0.
- Customer connection improved with multiple agents crossing 80% success rate.
Top Tele callers
Performance overview| Tele caller name | Total calls | Positive disposition | Negative disposition | Others disposition | Average score | Success rate | Rank | Performance |
|---|---|---|---|---|---|---|---|---|
| Harshit Shetty | 10 | 10 | 0 | 0 | 59.0 | 100.0% | 1 | Top Performer |
| Farheen Sayyed | 10 | 9 | 0 | 1 | 54.3 | 90.0% | 2 | Top Performer |
| Arif Sitanur | 10 | 9 | 0 | 1 | 48.0 | 90.0% | 3 | Top Performer |
| Sunita Gupta | 10 | 9 | 1 | 0 | 44.8 | 90.0% | 4 | Top Performer |
| Nushrat Chaudhary | 10 | 7 | 2 | 1 | 42.9 | 70.0% | 5 | Stable |